How to apply for a grant

Please contact us by:

– e-mail:
– telephone us on 01603 621023
– write to us at Norwich Charitable Trusts, 1 Woolgate Court, St Benedict’s Street, Norwich, NR2 4AP

***************Important – Update due to COVID-19****************************

The grants officers will be working remotely until further notice, in order to assist your postal application and to prevent delays please ensure the following:

  • Please follow the check list carefully and return all items as requested, this may include the application form, privacy form and supporting documents.
  • Please ensure papers are clean, in the correct order and where possible folded only once as this will prevent administration delays. All soiled papers will be sanitised for 72 hours prior to them being actioned.
  • Please ensure the correct postage is applied, large envelopes will require large stamps which can be obtained from the post office who will be able to help if you are unsure, this  will also prevent unnecessary delays.

Thank you for your cooperation and if you require any assistance please contact us on


We will arrange to meet you to discuss your application. We will also get your agreement for us to visit you in your home to discuss your specific needs when you are applying for household goods.

What to bring to the interview

You will need to provide evidence of your income from employment, savings and or benefits, including Housing Benefit and Council Tax Benefit.

You will also need to show that you cannot obtain the help you need from the State.

How much are the grants?

The maximum value of grants for household items varies according to your circumstances:

Type of grant Maximum Grant (£)
Moving home 1,100
Setting-up home 1,400
Continuing help 870
‘Exceptional circumstances’ 1,600

If I receive a grant, how will it be paid to me?

Normally household items for which grants are made will be ordered and paid for by the Grants Officer of the Charity. Beneficiaries will be advised in writing of the items agreed by the Trustees. The Grants Officer will ask the supplier to make contact with you to arrange delivery and fitting where required.

How long will the grant be valid?

Grants are valid for a maximum of 6 months from the date they are agreed by Trustees. However, the period may be extended if there is good reason. The Grants Officer will monitor the expiry date and will discuss this with you.

How long will I have to wait for a decision after I have applied?

Trustees meet monthly in a Grants Committee. They realise that beneficiaries in need should not have to wait too long for a decision.

How can I check the progress of my application?

You may contact the Grants Officer by e-mail or telephone. She will normally tell you when she discusses it with you the date when the Trustees will consider your application.

How will I know if I have been made a grant?

The Grants Officer concerned will write to you as soon as the decision is made – usually on the same day. The letter will explain the decision and the next steps.

Who will decide if I am to be made a grant?

The Trustees: the Grants Officer is responsible only for helping you to apply, not for the decision.

How often you can apply

We will only make you a grant once in 3 years unless there are extraordinary circumstances such as for example, if you have had to move home.

What if I am not eligible? Are there other places where I might get help?

The Grants Officer will advise you of alternative sources of grants taking account of your personal circumstances – for example, where you live and what your needs are.

Norwich Charitable Trusts, 1 Woolgate Court, St Benedict’s Street, Norwich, NR2 4AP. Norwich Consolidated Charities, Anguish’s Educational Foundation and The Norwich Freemen’s Charity (previously known as The Norwich Town Close Estates Charity) are part of the Norwich Charitable Trusts Group. These organisations are all registered charities. Registered Charity : 1094602